Service Desk Specialist

Kissimmee, FL 34745

Posted: 11/25/2025 Employment Type: Contract Job Category: Support Job Number: 25382

Job Description

Our client is looking for a Service Desk Specialist to join their team!

Location: Onsite in Kissimmee, Florida
Pay: $22-$24/hour W2

Here is what you will be doing:
  • Provide remote installation, troubleshooting, repairing, and maintenance for IT systems.
  • Act as the first point of contact for clients via phone, email, and in-person.
  • Document, track, monitor, and communicate the status of incidents in adherence to IT policies.
  • Diagnose and determine the root cause of issues, and communicate resolutions clearly to users.
  • Perform daily system monitoring, verifying the integrity and availability of hardware and software.
  • Apply operating system updates, patches, and configuration changes.
  • Support core systems including Active Directory, MS Exchange, and System Center Configuration Manager (SCCM).
  • Maintain accurate inventory and asset information.
  • Develop and maintain technical documentation and procedures.
  • Provide technical support after normal work hours when necessary.
Here is what our ideal candidate has:
  • High School diploma or equivalent.
  • 3+ years of IT support experience
  • Proven ability to provide support via phone, web chat, remote access and in person.   
  • Knowledgeable, responsible and skilled experience in telecommunications systems
  • Experience with Windows desktop management tools such as SCCM, PowerShell, or Intune.
  • Basic knowledge of networking operations and procedures.
  • Ability to write and interpret technical documentation.
  • CompTia A+ Certification is preferred
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About Kissimmee, FL

Ready to take your career to new heights near Kissimmee, Florida? Embrace endless sunshine, vibrant culture, and exciting career growth opportunities that await you in Central Florida. From the enchanting landscapes of Lake Tohopekaliga to the lively entertainment options at Disney World, there's something for everyone in this dynamic region. With renowned art galleries like the Osceola Arts and thrilling sports events at the ESPN Wide World of Sports Complex, Kissimmee promises a perfect balance of work and play. Discover your dream job in this bustling area today and let your career shine in the Sunshine State!

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