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Senior Desktop Support Specialist

Washington, DC

Posted: 05/09/2019 Employment Type: Contract Job Category: Support Job Number: 10910

Senior Desktop Support Specialist 

U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.

Our client is seeking a Senior Desktop Support Specialist  within the Energy Sector to provide front line end user support, technical assistance, and training to end users. This person will provision, configure, and manage software used to support the Client Service function to ensure clients are up and operational at all times.

Here' s what our ideal candidate has:
  • Excellent customer support and service skills and experience 
  • Strong to expert level hands-on experience supporting Microsoft Windows operating systems (Windows 7 / 10)
  • Strong to expert level hands-on experience support Microsoft Office 2013 / 2016 products (Word, Excel, and PowerPoint)
  • Strong to expert level with Dell laptop hardware
  • Moderate to strong knowledge of iPhones, iPads, MacBook
  • Moderate to strong knowledge of audio visual (Cisco WebEx, client assistance, etc.)
  • Moderate to strong working knowledge of Active Directory Services, Microsoft Exchange 2013 and network, system, and security monitoring tools and best practices
  • Strong diagnostic and problem-solving skills, strong sense of urgency and follow-up
  • Detail-oriented and dedicated to excellence and customer satisfaction
  • Excellent written and verbal communication skills; ability to translate complex technology concepts into user-friendly terms
  • A passion for technology and a ‘ can-do’ collaborative attitude

Benefits: Our IT consultants enjoy a wide array of benefits including: competitive compensation, medical, dental, 401K and much, much more!

Keywords: Customer Service, Customer Support, Desktop, Active Directory, Windows, Office 365

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