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Project Manager II w/contact/call center exp -(CXOne & Salesforce)
Job Description
Job Title: Technical Project Manager – CXOne
Remote
6+month contract w/Extensions
No 3rd Party or Referrals please
Overview
The Technical Project Manager will lead the planning, execution, and delivery of CXOne and Salesforce integration projects within a dynamic healthcare environment. This role requires strong technical expertise, proven project management ability, and an understanding of healthcare operations. The ideal candidate will partner with cross-functional teams to deliver solutions that meet business objectives, regulatory requirements, and enhance both patient and provider experiences.
Required Qualifications
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Minimum 5 years of project management experience in healthcare or related industry.
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Proven experience leading CXOne and Salesforce projects.
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Strong understanding of CXOne and Salesforce architecture, APIs, and integration methods.
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Experience with cloud platforms, CRM systems, and contact center technologies.
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Familiarity with healthcare data standards and interoperability.
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Proficiency with project management tools (e.g., Jira, Confluence, Apptio/TargetProcess, ServiceNow).
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Excellent communication, leadership, and interpersonal skills.
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Ability to work in a fast-paced environment and manage multiple priorities.
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Strong analytical and problem-solving capabilities.
Preferred Qualifications
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Experience working within major healthcare organizations.
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Knowledge of patient engagement and digital health platforms.
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Experience with Agile and Waterfall methodologies.
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