Product Manager - Digital Sales Chat Experience
Job Description
Product Manager – Digital Sales Chat Experience
Location: Stamford, CT
Schedule: Hybrid – 4 days/week in office
Contract: 6+ months, with potential extensions
U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.
Role Overview
We are seeking a Product Manager, Digital Sales Chat Experience to own the day-to-day performance and evolution of our conversational sales channel. This person will optimize the chat experience, support product and promotional updates, and manage vendor and IT partnerships.
The ideal candidate is a sales-minded, hands-on product leader focused on improving conversion, revenue, and customer experience.
Key Responsibilities
Location: Stamford, CT
Schedule: Hybrid – 4 days/week in office
Contract: 6+ months, with potential extensions
U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.
Role Overview
We are seeking a Product Manager, Digital Sales Chat Experience to own the day-to-day performance and evolution of our conversational sales channel. This person will optimize the chat experience, support product and promotional updates, and manage vendor and IT partnerships.
The ideal candidate is a sales-minded, hands-on product leader focused on improving conversion, revenue, and customer experience.
Key Responsibilities
- Own daily operations and performance of the conversational sales chat channel.
- Optimize chat flows, conversion, and customer experience through testing and analytics.
- Partner with Product, Marketing, and Promotions on launches and offer updates.
- Manage relationships with platform vendors, including ASSAP and Humara.
- Partner with IT on platform changes, integrations, and issue resolution.
- Support conversational AI platform strategy and migration initiatives.
- Help shape digital sales experiences across emerging AI platforms, including ChatGPT.
- Track and report engagement, conversion, containment, and customer satisfaction metrics.
- Manage requirements, UAT, testing, and deployment of chat enhancements.
- 7+ years of experience in conversational AI, chatbot platforms, digital customer experience, or digital sales.
- Strong experience with vendor management and IT partnerships.
- Knowledge of conversational design, chat optimization, and A/B testing.
- Experience translating business, product, and promotional requirements into digital experiences.
- Strong analytics, communication, and problem-solving skills.
- Experience with ASSAP, Humara, and/or Google CCAI strongly preferred.
- Telecom, cable, or subscription services experience is a plus.
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