Information Technology Job Search

Phone Administrator

Atlanta, GA 30339

Posted: 11/02/2022 Employment Type: Direct Hire Job Category: Other, Support Job Number: 13748

Job Description

Phone Administrator

Salary: $100-115K

Location: This is a remote position, however candidates must reside in the Detroit, Houston, Dallas, San Antonio, Phoenix, or Atlanta areas.

Our Client, an innovator in the financial space, is searching for a Phone Administrator to spearhead their Genesys phone system’s migration to the cloud.
Here's what you'll be doing:
  • Designing, developing, coding, debugging, testing, and implementing all aspects of the phone system (currently Genesys) including but not limited to multi-media call-routing, IVR, custom handlers, and reporting
  • Providing daily technical support and maintenance for all call center applications
  • Maintaining licenses for the telephony environment
  • Working with 3rd party service providers to ensure that company is getting the services and support that it has been contracted to receive
  • Identifying operational and infrastructure risks within the environment and working with business users to make corrections and mitigate risks

Here's what our ideal candidate has:
  • 4+ years of experience with Genesys phone system (Genesys Cloud preferred)
  • Genesys phone certification(s)
  • Experience with phone auto-dialers
  • Ability to Design, develop, code, debug, and test all aspects of a phone system (including IVR, reporting, custom handlers, and multimedia call routing)
  • Prior experience on a telephony cloud migration project (Genesys preferred)

Keywords: Phone Administration, Cloud Migration, Genesys, Telephony, auto-dialers

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