Technical Customer Support 100% REMOTE CST or MST

Eden Prairie, MN 55434

Posted: 01/20/2026 Employment Type: Contract Job Category: Other Job Number: 25458

Job Description

Technical Customer Support Specialist
3+ month Contract
Remote
No 3rd parties or Referrals please

We are seeking a customer-focused Technical Customer Support Specialist to deliver friendly, empathetic, and professional support across email, phone, chat, and queue-based requests. In this role, you will help customers resolve technical, billing, and account-related issues while ensuring timely responses, accurate documentation, and adherence to service-level agreements.

What You’ll Do

  • Engage with customers using clear, plain language to understand and resolve technical issues with products

  • Respond to ~25 email and ~10 phone requests per day while managing individual queues and backlogs

  • Assist with billing, invoicing, subscriptions, account authorization, downloads, installations, extensions, crashes, and bug tracking

  • Document all customer interactions, troubleshooting steps, and resolutions across all support channels

  • Apply knowledge base resources effectively and escalate issues when appropriate

  • Follow communication and incident protocols and stay current on products, systems, and promotions

What You Bring

  • Bachelor’s degree or equivalent experience, with 2+ years in customer or technical support

  • Experience supporting customers via email, chat, and phone in a fast-paced environment

  • Strong communication, active listening, empathy, and problem-solving skills

  • Technical proficiency with software applications, computer systems, and Google Workspace

  • Excellent time management, attention to detail, and ability to remain professional under pressure

  • Comfortable working remotely with occasional in-office meetings

Nice to Have

  • Knowledge of 3D modeling, graphics processing, or energy performance

  • Background in Architecture, Engineering, Design, UX, or SaaS support

  • Experience with multiple operating systems and customer support tools

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About Eden Prairie, MN

Ready to discover exciting job opportunities in the vibrant city of Eden Prairie, Minnesota? Known for its picturesque landscapes, thriving economy, and a warm community spirit, Eden Prairie offers a perfect blend of urban amenities and natural beauty. With a bustling job market, top-notch schools, and easy access to popular attractions like the Eden Prairie Center and Purgatory Creek Park, this area is an ideal place for career growth and work-life balance. Immerse yourself in the local art scene at the Eden Prairie Art Center, catch a show at the Eden Prairie Players Theatre, or cheer on the Minnesota Vikings at the U.S. Bank Stadium in nearby Minneapolis. Join us in exploring the endless possibilities this charming region has in store for you! Start your job search today!

Here is what candidates are saying about the Agile recruiters:

Alex

Alex Hunter
Lead Technical Recruiter

“Alex is the best recruiter I’ve had the pleasure of working with. He is diligent with his follow-ups and advocates on your behalf …. He sets the gold standard for what a recruiter should be”

Sami

Sami Walsh
Recruiting Consultant

“Samantha is exceptional – smart, personable, great follow through and fun to work with.”

Adam

Adam Frazer
Technical Recruiter

“Adam played a pivotal role in connecting me with my current position, demonstrating a deep understanding of the company.”