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IT Service Desk Professional 1 - 100% remote (36700330)
2001 16th Street Denver, CO 80202 US
Posted: 01/07/2026
2026-01-07
2026-02-16
Employment Type:
Contract To Hire
Job Category: Other
Job Number: 25437
Job Description
IT Service Desk Professional
6 months (with potential extension)
Location: 100% Remote
Schedule Requirement: Must be available to work 8:30 AM – 5:00 PM EST for the first 3 months.
Ability to work between 5:00 AM – 9:30 PM ET thereafter, including evenings, weekends, and holidays as scheduled. Position Summary
The Guest Teammate IT Technical Support Representative provides over-the-phone technical support the teammates, partners, and customers. This role is responsible for resolving IT issues in a timely manner, documenting known issues and solutions, collaborating with project teams, and escalating incidents when necessary to minimize downtime.
This position supports desktop applications, network troubleshooting, and clinical/healthcare applications, while delivering exceptional customer service.
Key Responsibilities
Required Skills & Qualifications
Education
6 months (with potential extension)
Location: 100% Remote
Schedule Requirement: Must be available to work 8:30 AM – 5:00 PM EST for the first 3 months.
Ability to work between 5:00 AM – 9:30 PM ET thereafter, including evenings, weekends, and holidays as scheduled. Position Summary
The Guest Teammate IT Technical Support Representative provides over-the-phone technical support the teammates, partners, and customers. This role is responsible for resolving IT issues in a timely manner, documenting known issues and solutions, collaborating with project teams, and escalating incidents when necessary to minimize downtime.
This position supports desktop applications, network troubleshooting, and clinical/healthcare applications, while delivering exceptional customer service.
Key Responsibilities
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Diagnose and resolve IT issues using basic IT knowledge and problem-solving skills
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Ask appropriate probing questions to determine root cause and resolution
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Resolve the majority of incidents at first contact using IT tools and expertise
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Provide excellent customer service and full ownership of issues
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Log and document troubleshooting steps and solutions per knowledgebase standards
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Escalate incidents when necessary to appropriate support teams
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Provide on-call support during non-business hours as scheduled
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Communicate status updates and follow-up with customers to ensure satisfaction
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Share trends and undocumented issues with leadership and IT teams
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Complete additional tasks and projects as assigned by Service Desk leadership
Required Skills & Qualifications
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Minimum 6 months of related IT or technical support experience
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Experience with computer, printer, and network troubleshooting
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Ability to diagnose and troubleshoot Microsoft products
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Experience supporting healthcare or clinical applications
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Strong customer service skills and professional phone etiquette
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Excellent documentation and communication skills
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Ability to work independently and in a team environment
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Willingness to work evenings, weekends, holidays, and on-call shifts as scheduled
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Ability to travel up to 5%
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English proficiency (speak, read, write)
Education
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High School Diploma or GED required
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One-year certificate from a college or technical school OR
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At least 1 year of customer service–related experience/training, or equivalent combination of education and experience
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Ready to kickstart your career in the vibrant city of Denver, Colorado? Nestled in the heart of the Rocky Mountains, Denver offers a perfect blend of outdoor adventure, cultural attractions, and career growth opportunities. Imagine weekends exploring the stunning Red Rocks Park & Amphitheatre, cheering on the Broncos at Empower Field at Mile High, or indulging in the city's renowned craft beer scene. With an array of job opportunities in industries ranging from tech to healthcare, Denver is a dynamic city where professional success meets a laid-back lifestyle. Explore our job listings today and embark on a fulfilling career in the Mile High City!
