IT Contact Center Support/Service Desk
Job Description
Job Title: IT Service Desk Support Specialist
Pay Rate: Up to $18.00 per hour
Our client is a nationally recognized leader in healthcare, dedicated to transforming lives through clinical excellence and compassionate support. They foster a collaborative environment where technology professionals enable life-saving operations.
Step into a vital IT support role where you will serve as the first line of defense for clinical and desktop applications across a 24/7 healthcare ecosystem. You will troubleshoot technical incidents via phone, chat, and ticketing portals while partnering with engineering teams to minimize downtime. This is an exciting opportunity for a customer-focused IT professional looking to build a rewarding career in healthcare technology.
Here’s what you’ll be doing:
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Diagnosing and resolving IT support incidents at first contact using proactive questioning, technical expertise, and remote tools.
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Supporting clinical and desktop applications, hardware, printers, and network connectivity across multi-channel support platforms.
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Documenting troubleshooting steps, known issues, and permanent solutions within the knowledge base to ensure seamless team alignment.
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Escalating complex or recurring technical issues to specialized support teams while maintaining complete ownership of the customer experience.
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Participating in a rotating on-call, evening, and weekend coverage schedule to ensure continuous operational availability.
Here’s what our ideal candidate has:
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Associate’s degree in Computer Science, Information Systems, or a related technical major (or equivalent combination of education, experience, and certifications).
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6+ months of IT support experience, preferably within a high-volume contact center, help desk, or healthcare environment.
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Demonstrated ability to troubleshoot and diagnose Microsoft products, hardware, and clinical/healthcare applications.
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Superior customer service and communication skills with a commitment to maintaining confidentiality and user satisfaction.
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A private, dedicated home office space with a strong wired internet connection.
Key Words: IT Support Specialist, Help Desk Analyst, Service Desk Technician, Desktop Support, Clinical Application Support, Technical Support, Healthcare IT, Contact Center
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