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Help Desk Tier I

Houston, TX 77057

Posted: 10/12/2018 Employment Type: Contract To Hire Job Category: Support Job Number: 10599

Help Desk (Tier I)

We are seeking a Help Desk (Tier I)  to join a well-known client headquartered in Houston immediately! 

Here' s what you' ll be doing:
  • Working with users to provide support for all hardware and software related issues including identifying, researching and resolving technical problems
  • Entering all calls into Help Desk ticketing system, and updating  tickets according to organizational guidelines
  • Adhering  to all escalation procedures to ensure all problems are resolved in a timely manner and with the highest level of customer service

Here' s what our ideal candidate has:
  • Outstanding customer service oriented attitude and the ability to work effectively within a team
  • Experience and knowledge in working with MS Office 2010 suite, Adobe products, Active Directory administration
  • The ability to stoop, squat, and reach above shoulder level to install technology equipment
  • The ability to push and pull, as well as the ability to lift and carry up to 40 pounds
  • Excellent dynamic verbal/written communication and interpersonal skills
  • Must have the ability to recognize problem areas, define solutions, and implement those solutions in a timely manner

Benefits: As an Agile consultant, you’ ll gain many of the advantages and benefits of being a direct hire, while experiencing the flexibility of consulting. It’ s the best of both worlds! Our IT consultants enjoy a wide array of benefits including: competitive compensation, medical, dental, 401K, and much much more!

Keywords:  Active Directory, Desktop Support, Microsoft

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