Information Technology Job Search

Help Desk I

Atlanta, GA 30302

Posted: 11/20/2023 Employment Type: Contract Job Category: Other Job Number: 14318

Job Description

Help Desk I

Location: Portland, ME

Rate: $21/hour

Shift:: Tues-Sat 3pm-11:30pm

One of our top clients, an international financial leader, is searching for a Level 1 Help Desk to join their team. This is a 6+ month contract opportunity and will be fully onsite in Portland, ME, Tuesday-Saturday 3pm-1130pm EST. This is an exciting opportunity to grow your computer skills while earning a highly competitive $21/hour.

Here's what you'll be doing:
  • Monitoring dashboards, and alerts (80%)
  • Handling issue calls and facilitating escalations (20%)
  • Triaging alerts using a tiered system

Here's what our ideal candidate has:
  • 2+ years in Helpdesk
  • Basic PC hardware knowledge (configuring/troubleshooting), as well as concepts of computer operations.
  • Basic knowledge of Networking including networking principals
  • Strong organizational, problem-solving and communication skills
  • High school diploma or equivalent

Preferred qualifications (not required):
  • CompTIA + Cert or related
  • Windows OS experience
  • Previous financial/banking industry experience

Benefits: All Agile contractors are eligible for a full benefits package including medical, dental, and vision.

Keywords: PC, Hardware, Problem solving, Windows, Windows OS, Network, CompTIA

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