One of our top clients, an international financial leader, is searching for a Level 1 Help Desk to join their team. This is a 6+ month contract opportunity and will be fully onsite in Portland, ME, Tuesday-Saturday 3pm-1130pm EST. This is an exciting opportunity to grow your computer skills while earning a highly competitive $21/hour.
Here's what you'll be doing:
Monitoring dashboards, and alerts (80%)
Handling issue calls and facilitating escalations (20%)
Triaging alerts using a tiered system
Here's what our ideal candidate has:
2+ years in Helpdesk
Basic PC hardware knowledge (configuring/troubleshooting), as well as concepts of computer operations.
Basic knowledge of Networking including networking principals
Strong organizational, problem-solving and communication skills
High school diploma or equivalent
Preferred qualifications (not required):
CompTIA + Cert or related
Windows OS experience
Previous financial/banking industry experience
Benefits: All Agile contractors are eligible for a full benefits package including medical, dental, and vision.
Keywords: PC, Hardware, Problem solving, Windows, Windows OS, Network, CompTIA
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