Field Services Engineer

Flint, MI 48501

Posted: 05/13/2024 Employment Type: Direct Hire Job Category: Engineering Job Number: 24434

Job Description

This role is for a Field Service Engineer (FSE) responsible for providing onsite diagnostic and analytical support for customers within a designated geographic territory. The FSE responds to system failures by performing hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations. Candidates with experience in enterprise hardware and systems, particularly Dell, IBM, NetApp, EMC, HP Proliant, Hitachi, and Cisco networking, are preferred. The successful candidate must possess strong technical aptitude, customer service skills, and the ability to work independently while exhibiting leadership and collaboration when necessary.

  • Provide timely and effective onsite technical support to customers, ensuring high levels of customer satisfaction.
  • Perform problem analysis and identification remotely before arriving at customer sites, minimizing downtime and multiple trips.
  • Analyze, diagnose, troubleshoot, and repair hardware, storage area network, and systems configuration and compatibility problems.
  • Utilize multiple tools for remote system connection to perform remote diagnosis, repair, or configuration changes.
  • Manage inventory and parts, accurately determining needed parts and quantities based on contracts in the service area.
  • Complete administrative tasks promptly and accurately, including audit forms, email replies, timesheets, and expense reports.
  • Attend and actively participate in regularly scheduled team meetings.

What we’re looking for
  • Minimum seven (7) years of specific experience working with OEM data center hardware.
  • Solid technical aptitude and understanding of different OEM equipment with the ability to grasp new products/concepts.
  • Demonstrated experience providing customer service and ability to prioritize customer needs.
  • Ability to work independently, exhibit leadership, and collaborate effectively with others.
  • CompTIA A+ and Server+ certifications preferred.
  • Must possess a valid driver’s license and maintain an appropriate driving record based on travel requirements.
  • Must be able to lift 50 pounds and perform physical tasks such as standing, walking, bending, and stooping for extended periods.
  • Must be able to pass customer background screenings and pre-employment screenings.

Bonus Points
  • Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc.
  • Bachelor's degree in a related field (i.e., Computer Science, Engineering) or equivalent experience.

  • High School Degree required.

  • Must be able to travel to client sites up to 75% of the time within a predetermined territory radius.

About Us:

This job posting is from a family of recruiting agencies: Access Data, Agile Resources, Paladin Consulting, and SNI Technology. These are sister companies under the GEE Group brand. We are dedicated to expediting the interview process for qualified candidates. Our goal is to connect top talent with leading organizations quickly and efficiently. Submit your resume to fast-track your application for this exciting opportunity.

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About Flint, MI

Ready to embark on a rewarding career journey in Flint, Michigan? Explore our exciting job opportunities in this vibrant city renowned for its rich history, cultural landmarks like the Flint Institute of Arts, thriving theater scene at the Flint Cultural Center, and world-class cuisine. With a backdrop of lush parks and close proximity to the Great Lakes, Flint offers an attractive blend of urban amenities and outdoor adventures. Consider joining our team and discover the charm of this dynamic region, where growth opportunities await around every corner. Start your career adventure today!