Agile
http://www.gotoagile.com
http://www.gotoagile.com
true
Digital Customer Retention Specialist w/spanish (36745853)
10368 Westmore Drive Westminster, CO 80021 US
Posted: 01/08/2026
2026-01-08
2026-02-16
Employment Type:
Contract To Hire
Job Category: Other
Job Number: 25440
Job Description
Title: Digital Retention Specialist
Duration: 6+ months (Contract to Hire)
Location: Onsite 4 days a week Westminster CO
US Citizen/Green Card required
Role Overview:
The Digital Retention Specialist is responsible for ensuring high levels of customer retention and satisfaction. This role involves proactively engaging with customers to understand and address their needs, identifying blockers to renewal, and implementing strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.
Key Responsibilities:
Required Skills and Experience:
Education and Experience:
Additional Requirements:
Duration: 6+ months (Contract to Hire)
Location: Onsite 4 days a week Westminster CO
US Citizen/Green Card required
Role Overview:
The Digital Retention Specialist is responsible for ensuring high levels of customer retention and satisfaction. This role involves proactively engaging with customers to understand and address their needs, identifying blockers to renewal, and implementing strategies to improve customer loyalty. The ideal candidate will possess excellent communication skills, a customer-centric mindset, and the ability to analyze data to drive retention efforts.
Key Responsibilities:
- Customer Engagement: Make outbound messages or calls to understand and address reasons for potential discontinuation of services.
- Issue Resolution: Take ownership of customer issues, ensuring minimal escalation and high satisfaction.
- Independent Decision-Making: Resolve customer needs independently and effectively.
- Customer Service Excellence: Communicate with customers, internal teams, and senior management to deliver exceptional service.
- Negotiation: Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points.
- Documentation: Maintain detailed records of customer interactions and activities in Salesforce.
- Data Analysis: Analyze data to identify trends and opportunities for improving retention and reducing churn.
- Collaboration: Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience.
- Content Development: Identify, create, and deliver content to support customer adoption and engagement needs.
- System Proficiency: Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness.
Required Skills and Experience:
- Customer Focus: Strong customer-centric and growth mindset.
- Retention Expertise: Experience in customer service and retention.
- Listening Skills: Excellent active listening and empathy to understand customer perspectives.
- Problem-solving: Strong analytical skills and a solution-oriented approach.
- Negotiation: Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships.
- Time Management: Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Communication: Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely.
- Interpersonal Skills: Strong ability to collaborate with stakeholders and customers at various skill levels.
- Trustworthiness and Professionalism: Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor.
Education and Experience:
- Educational Background: Associate’s degree or equivalent.
- Professional Experience: 5+ years of practical experience in customer service and retention.
- Salesforce: Proficiency in using Salesforce for documenting and managing customer interactions.
Additional Requirements:
- Language: Fluency in Spanish required. Portuguese preferred/good to have.
Share This Job:
Related Jobs:
Login to save this search and get notified of similar positions.About Westminster, CO
Discover exciting job opportunities in and around Westminster, Colorado! Nestled near the stunning Rocky Mountains, this vibrant area provides a perfect blend of urban convenience and outdoor adventure. With a booming economy and a variety of industries, Westminster offers boundless opportunities for career growth and development. From exploring the historic Butterfly Pavilion to enjoying the flavors of local craft breweries, this area boasts a unique culture and charm that is hard to resist. Don't miss out on the chance to work near iconic landmarks like Standley Lake or catch a game at the nearby Broncos Stadium at Mile High. Begin your career journey in Westminster and unlock a world of possibilities. Explore our job listings today!
