Customer Success Consultant
Job Description
Client Success Specialist
Location: Boise, ID hybrid
Pay $26/hr-$27/hr W2
6 month contractÂ
We're seeking a relationship-driven Customer Success Specialist to join our team and partner with a portfolio of existing clients. This role is ideal for someone who enjoys building long-term relationships, providing strategic business guidance, and identifying opportunities to expand client partnerships while delivering an exceptional customer experience.
If you thrive in a consultative, client-facing environment and have a track record of growing accounts, we'd love to connect with you.
What You'll Do
The ideal candidate is someone who:
Location: Boise, ID hybrid
Pay $26/hr-$27/hr W2
6 month contractÂ
We're seeking a relationship-driven Customer Success Specialist to join our team and partner with a portfolio of existing clients. This role is ideal for someone who enjoys building long-term relationships, providing strategic business guidance, and identifying opportunities to expand client partnerships while delivering an exceptional customer experience.
If you thrive in a consultative, client-facing environment and have a track record of growing accounts, we'd love to connect with you.
What You'll Do
- Build and maintain trusted relationships with assigned client accounts.
- Learn each client's business, industry, and strategic goals to identify opportunities where additional solutions can provide value.
- Serve as the primary point of contact for your clients, ensuring a positive customer experience throughout the relationship.
- Conduct business reviews and present data-driven recommendations to help clients maximize the value of existing solutions.
- Educate customers on best practices, new capabilities, and available services.
- Collaborate with internal teams to ensure successful onboarding, implementation, and ongoing support.
- Identify opportunities to expand existing business and achieve annual revenue growth within assigned accounts.
- Develop proposals, deliver presentations, respond to client requests, and negotiate pricing and contract terms.
- Gather customer feedback and serve as the voice of the customer by partnering with internal teams to improve products and services.
- 4–6+ years of experience in:
- Account Management
- Client Success
- Customer Success
- Business Development
- Strategic Account Management
- Experience managing and growing existing client relationships.
- Strong consultative selling and relationship management skills.
- Experience conducting client presentations, business reviews, and executive-level meetings.
- Proven ability to identify opportunities to increase account value and drive revenue growth.
- Excellent communication, presentation, and negotiation skills.
- Ability to manage multiple client relationships in a fast-paced environment.
- Experience selling or supporting SaaS, software, technology, data, or business solutions.
- Experience managing enterprise or strategic accounts.
- Bachelor's degree preferred.
The ideal candidate is someone who:
- Builds trust quickly with clients.
- Thinks strategically about customer needs.
- Uses business insights and data to make recommendations.
- Enjoys solving business challenges through a consultative approach.
- Has a passion for customer success while also identifying opportunities to grow accounts.
- Is motivated by achieving sales goals and delivering exceptional client experiences.
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Discover your next career move in beautiful Boise, Idaho! Nestled in the picturesque Treasure Valley, Boise offers a perfect blend of outdoor adventures, thriving arts scene, and vibrant downtown life. With companies ranging from tech startups to healthcare giants calling this area home, there are endless growth opportunities waiting for you. Explore job listings in this thriving city and imagine yourself enjoying the Boise River Greenbelt, cheering on the Boise State Broncos at Albertsons Stadium, or savoring the local cuisine at the Boise Farmer's Market. Embrace the charm of the City of Trees and start your career journey in Boise today!
