Customer Experience Professional
Job Description
Customer Experience Operations Professional
Contract | 9 Months | Atlanta, GA or Westminster, CO | Hybrid – 4 Days/Week Onsite
We are looking for a Customer Experience Operations Professional to support reporting, analytics, commission tracking, and business operations. This is a junior-level opportunity and a great fit for someone with strong analytical skills, advanced Excel/Google Sheets experience, and exposure to Salesforce reporting.
What You'll Do
Contract | 9 Months | Atlanta, GA or Westminster, CO | Hybrid – 4 Days/Week Onsite
We are looking for a Customer Experience Operations Professional to support reporting, analytics, commission tracking, and business operations. This is a junior-level opportunity and a great fit for someone with strong analytical skills, advanced Excel/Google Sheets experience, and exposure to Salesforce reporting.
What You'll Do
- Support Salesforce reporting and analytics and manage reporting requests.
- Analyze large datasets and create accurate reports for internal stakeholders.
- Support Customer Experience / Customer Success Operations.
- Assist with commission plan administration, including calculations, performance tracking, and data management.
- Support reporting related to renewals and professional services.
- Work with cross-functional teams to gather information and resolve reporting/data issues.
- Maintain confidentiality when handling sensitive compensation and business information.
- Manage multiple priorities in a fast-paced, matrixed environment.
- Experience with Salesforce reporting and analytics.
- Experience in Customer Experience, Customer Success Operations, Business Operations, Finance, or Analytics.
- Strong data analysis and reporting skills.
- Advanced Excel or Google Sheets, including VLOOKUP/XLOOKUP and Pivot Tables.
- Experience working with large datasets.
- Exposure to commission plan administration, compensation data, or performance tracking.
- Strong written and verbal communication skills.
- Excellent attention to detail and problem-solving ability.
- Ability to work effectively with cross-functional stakeholders.
- Experience with Domo or other BI tools.
- Experience with compensation management software.
- Bachelor's degree in Accounting, Finance, Operations, Business, or a related field.
- Internship experience in analytics, operations, finance, or customer success is welcome.
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