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Customer Experience Manager II- 29598907

Atlanta, GA 30328

Posted: 01/18/2024 Employment Type: Contract Job Category: Administrative Job Number: 14373

Job Description

Client Service Representative

Location: Remote - must work in PST

Type: 6+ month contract

Pay: $22.75/hour

One of our top clients has multiple openings for Client Service Representatives, fully remote, in PST time zone. This is a 6+ month contract opportunity. This role is fully remote to those who live/work in PST, but preference will be given to candidates in the Portland area.

Here's what you'll be doing:
  • Explaining beneficial ownership processes and addressing client inquiries.
  • Handling customer complaints, ensuring resolution through follow-up.
  • Responding to 25-35 daily phone inquiries, both inbound and outbound.
  • Maintaining client accounts in our CRM and representing charity initiatives professionally.

Here's what our ideal candidate has:
  • 2+ years in Client Service or office-related role.
  • Exceptional client service, problem-solving, and communication skills.
  • Experience with Google G-Suite and Salesforce is a plus.
  • Non-profit or fundraising experience is a bonus.

Benefits: Full Benefits Package (Medical, dental, etc)

Keywords: CRM, charity, Google Suite, G-Suite, Salesforce, customer relations, client relationships, customer service.

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