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Client Support Specialist II
Job Description
Technical Support Specialist - Help Desk
Location: 100% remote in USA
Type: 6-month contract
Compensation: $28-33/hour
Our industry-leading client is searching for a Technical Support Specialist to provide help desk support for PC, server, and mainframe applications. This role plays a crucial part in maintaining and enhancing customer relationships.
Here's what you'll be doing:
- Reviewing and documenting client issues via various channels.
- Classifying severity, generating Client Support Help Desk tickets, and coordinating with resources for resolution.
- Providing level-one technical support and escalating complex issues.
- Verifying systems post-outages and monitoring critical path processing.
Here's what our ideal candidate has:
- 2+ years of related Help Desk/IT Support Experience
- HS Degree or above (Bachelor's in computer science or related preferred).
- Salesforce or Jira experience preferred
- Financial industry/software experience is beneficial!
- Support Experience: Training provided for proprietary software.
- Troubleshooting Skills: Problem-solving mindset and team collaboration.
- Communication: Strong communication skills, and willingness to seek help.
U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.
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