Join a close-knit team at one of our top clients, as a technology client support specialist. Provide essential software product support and customer service for non-profit end users. This is a 1-year contract with potential for extension.
Here's what you'll be doing:
Responding to inbound calls (30/day) and providing technical support and customer service.
Assisting clients with software-related inquiries
Handling complaints, identifying customer needs, and providing effective solutions.
Maintaining client accounts and events in software and CRM.
Here's what our ideal candidate has:
Customer Service, Tech-Savvy, Ability to go onsite as needed.
2+ years of software support experience. (not just reading from scripts, but helping users step-by-step)
Preferred: Experience with Zendesk, Salesforce, and non-profit or fundraising
HS Diploma or above
Schedule options:
Choose between shifts: 6:30 AM - 3:00 PM or 7:30 AM - 4:00 PM.
Monday to Friday with potential Saturday shifts.
1-day on-site requirement in Portland, OR.
Benefits: All Agile contractors are eligible for a full benefits package including medical, vision and dental.
Please Note: U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer will be considered.
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