One of our top clients has multiple openings for Client Service Representatives, fully remote, in PST time zone. This is a 6+ month contract opportunity. This role is fully remote to those who live/work in PST, but preference will be given to candidates in the Portland area.
Here's what you'll be doing:
Explaining beneficial ownership processes and addressing client inquiries.
Handling customer complaints, ensuring resolution through follow-up.
Responding to 25-35 daily phone inquiries, both inbound and outbound.
Maintaining client accounts in our CRM and representing charity initiatives professionally.
Here's what our ideal candidate has:
2+ years in Client Service or office-related role.
Exceptional client service, problem-solving, and communication skills.
Experience with Google G-Suite and Salesforce is a plus.
Non-profit or fundraising experience is a bonus.
Benefits: Full Benefits Package (Medical, dental, etc)
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