Our client writes policy, regulates and oversees over 1,800 energy companies who provide electricity to the power grids of Canada, the US and Mexico.
This is a long-term contract role located in Washington, D.C. requiring on-site presence M-F from 8am – 5pm.
As part of Business Technology Success, Level 1, you'll handle customer Incidents and Service Requests, providing initial support and technical assistance. Reporting to the Director of Business Technology Success, you'll ensure customer satisfaction and escalate issues when needed.
Here's what our ideal candidate has:
2-3 years’ experience as an IT Service Desk Support Technician Level 1
Excellent Customer Service experience required
Windows, Active Directory, MS Office, O365 Support
Provide customer service and technical resolution for Incidents and Service Requests.
Log all Incidents and Service Requests in IT Service Management tool.
Analyze and classify Incidents and Service Requests for proper handling.
Investigate and resolve assigned Incidents and Service Requests; escalate when necessary.
Certifications (1 or more):
CompTIA A+
CompTIA IT Fundamentals+ (ITF+)
Microsoft Office Specialist (MOS)
Apple Certified Support Professional (ACSP)
ITIL Foundation
Keywords: Windows, Microsoft Office, O365, Active Directory, Software Support, IT Support, Service Desk, Incident Response, Ticketing System
There are currently no related jobs. Please sign up for Job Alerts.
Loading...
Login to save this search and get notified of similar positions.
About Washington, DC
Ready to kickstart your career in the bustling DC metro area? Explore our job opportunities in Washington, DC, Maryland, and Virginia! Known for its rich history, iconic landmarks like the White House and the National Mall, vibrant arts scene at the Kennedy Center and the Smithsonian museums, and diverse cuisine from food trucks to fine dining, this region offers a unique blend of culture and opportunity. With top-notch universities, a strong economy, and a plethora of outdoor activities in Rock Creek Park and along the Potomac River, this area provides endless growth possibilities. Join us in pursuing your dream career in the capital region!
