Technical Support Analyst II
Job Description
Technical Support Analyst II
Location: Moon Township, Pennsylvania
About the Role:
We are seeking a customer-focused Technical Support Analyst II to provide high-quality technical support to our end-user community. This role is responsible for supporting enterprise applications, network connectivity, desktop infrastructure (physical and virtual), operating systems, software, hardware, and peripherals.
Key Responsibilities
Required Qualifications
Keywords: Help Desk Support, Desktop Support, Technical Support Analyst, Windows, Exchange, Active Directory, ServiceNow, Ticketing, Troubleshooting
#LI-BR1
Location: Moon Township, Pennsylvania
About the Role:
We are seeking a customer-focused Technical Support Analyst II to provide high-quality technical support to our end-user community. This role is responsible for supporting enterprise applications, network connectivity, desktop infrastructure (physical and virtual), operating systems, software, hardware, and peripherals.
Key Responsibilities
- Provide Tier II technical support across desktop, virtual environments, enterprise applications, and network connectivity
- Manage support requests through multiple channels including phone, ServiceNow tickets, instant messaging, and email (Microsoft & Google platforms)
- Log, prioritize, investigate, and resolve incidents, service requests, and access requests within agreed SLAs
- Follow documented processes and procedures to restore IT services quickly and effectively
- Troubleshoot hardware, software, OS, and peripheral issues across diverse user environments
- Deliver a positive, professional end-user experience with strong communication and customer service skills
Required Qualifications
- 2+ years of experience in IT Support, Service Desk, or Technical Support role
- Experience working in a ticketing system (ServiceNow preferred)
- Strong troubleshooting skills across Windows operating systems, desktop hardware, and enterprise applications
- Experience supporting virtual desktop environments
Keywords: Help Desk Support, Desktop Support, Technical Support Analyst, Windows, Exchange, Active Directory, ServiceNow, Ticketing, Troubleshooting
#LI-BR1
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Login to save this search and get notified of similar positions.About Moon Township, PA
Ready to take the next step in your career journey? Explore job opportunities in the vibrant area surrounding Moon Township, Pennsylvania! Nestled in the western part of the Keystone State, this area boasts a perfect blend of urban amenities and natural beauty, offering a dynamic lifestyle for professionals. From the proximity to Pittsburgh's renowned cultural scene, including the Pittsburgh Symphony Orchestra and the Andy Warhol Museum, to savoring iconic Primanti Bros sandwiches, to cheering on the Pittsburgh Steelers at Heinz Field, there is no shortage of excitement here. With picturesque parks like Moon Park and Montour Trail for outdoor enthusiasts, and a thriving job market with companies like FedEx Ground and Robert Morris University, Moon Township, PA, presents an irresistible charm that awaits job seekers looking for a place to grow both personally and professionally. Explore our job listings today and envision yourself thriving in this captivating region!
