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Customer Success Manager

Fort Myers, Florida | Direct Hire

Post Date: 02/23/2018 Job ID: 10166 Job Category: Sales

Customer Success Manager

Our client is the leading provider in the industry. Their product has helped thousands of service-based organizations increase sales performance and overall workforce productivity by managing all aspects of their daily operations. This client has a work hard, play hard, family oriented culture. They believe in paying for talent and are offering highly attractive compensation packages for the right individuals.

They are currently looking for a rock-star Customer Success Manager with a proven track record in a SaaS environment to join a great team in Fort Myers, Florida!

  • Account management – truly take care of customers, overseeing everything from leading QBRs, to sending donuts
  • Build customer advocates – develop strategic client relationships and build a loyal client base that actively advocates for the company
  • Own customer retention – maintain a pulse on all client health statuses, and use tact and diplomacy to handle customer escalations of all kinds
  • Increase customer adoption – develop a deep understanding of the clients (their industries, business goals, pain points, personality quirks) and conduct proactive outreach / check-ins to provide business analytics, suggest best practices, etc.
  • Originate and implement Customer Success initiatives – leverage prior experiences and an entrepreneurial spirit to help us establish new best practices

  • 2-5 years of Customer Success experience 
  • Proven record of providing top class customer service
  • Exceptional ability to develop and maintain relationships with a wide range of personalities
  • Technical aptitude – quick to develop a deep understanding of new software
  • A history of going above and beyond
  • Team player with an entrepreneurial spirit

Benefits: Competitive compensation,  flexible, results-driven environment, comprehensive benefits package with full health coverage consisting of medical, dental, life, unlimited paid time off and 401K + match, free lunches, snacks, and drinks, and much more! Great work environment: start-up culture - for those looking to work hard and develop in a rewarding career with growth opportunities!

Skills:  Account Management, Relationship, Excel, SaaS

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