Search IT Jobs

Applications Support Analyst

Atlanta, Georgia 30328 | Direct Hire

Post Date: 02/23/2018 Job ID: 10167 Job Category: Systems

Applications Support Analyst

We are currently recruiting for an Applications Support Analyst. Working as the  Applications Support Analyst  for the Operations Team in Atlanta, you will manage the production operations of our customers and are responsible for responding to customer tickets and managing our hosted solutions.

The key to success in this role is providing an excellent customer experience by proactively managing all support issues (tickets, platform alerts, project tasks, etc). We pride ourselves with excellent customer communication at all times.

  • Ownership of the Support Ticket Queue, i.e. Severity 1 – Severity 4 Support issues
  • Responsible for all customer and internal communications on Customer Production support issues
  • Reviewing the support call queue ensuring issues are assigned within SLA and all necessary follow up actions on your assigned issues are completed
  • Dealing with requests for information and logging files from various teams, including the generating and formatting of reports (incident, monitoring etc.)
  • Responding to systems alerts – troubleshooting of systems alerts and escalation if alert cannot be resolved
  • Review of systems touches – follow up with Dev if the touch is unclear, applying touches to environments and highlight of risks or concerns before applying to production
  • Set and deliver on customers' expectations

  • 3+ year’ s proven experience supporting enterprise applications in a high availability environment
  • 3+ years’ experience in commissioning, configuring and administering Linux based platforms which can include features such as Apache, Tomcat, JMS, Squid, FTP, etc.
  • Knowledge of the SQL query language
  • Experience using Linux based scripting technologies such as Bash, Perl, or Python
  • Knowledge of key operations and support processes (e.g. key ITIL processes) such as Incident Management, Problem Management, would be a benefit
  • Ability to multi task and delegate in dynamic fast paced environment

Benefits: Competitive salary, generous company bonus, full benefits including: Medical, Dental, Vision, Life, etc., generous vacation policy, Employee Assistance Program, AWESOME team environment & FUN company culture, and so much more!

Skills:  ITIL, Unix, Linux, Java-based Applications Support, Software Application Support

Not ready to apply?

Send an email reminder to:

Share This Job:

Related Jobs: